Itinerary Updates

 

Health and Travel Alerts

Updated on May 20, 2020

 

Royal Caribbean Announces Global Suspension Of Cruising

At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. On March 13th, we made the decision to voluntarily suspend our sailings departing from US ports, and later on March 14th we decided to also suspend operations for the remainder of our sailings worldwide. Then on March 24th, we extended our voluntary suspension until May 11th, 2020, and then extended it to sailings departing on or before June 11th. Now, after further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, our global suspension has been extended – all sailings departing on and before July 31st, 2020 will be cancelled. Our goal is to resume operations on August 1st, 2020.

While we all wish we were cruising, health and safety are our top priorities as we focus on our comeback. In the meantime, below are some options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!.

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31st, 2021.

• This amount will be based on your total cruise fare paid (or Cruisetour, if applicable). And, we’re giving you a little extra, knowing that this is such a unique circumstance.

• We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do! You can expect to receive your FCC by:

◦ Monday, April 13th, 2020, if your sail date was on or before April 10th, 2020, or on Ovation of the Seas April 11th, 2020, Radiance March 14th, 2020, Jewel of the Seas March 19th – May 5th, 2020, and all April 2020 Spectrum of the Seas sailings.

◦ Monday, April 30th, 2020, if your sail date was April 11th – May 11th, 2020, including Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ Friday, May 22nd, 2020, if your sail date was on or after May 12th, 2020.

◦ Tuesday, June 30th, 2020, if you sail date was between June 12th – July 31st, 2020 (excluding Vision of the Seas June 13th, 2020 and Anthem of the Seas June 20th, 2020 sailings).

• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.

• Please note:

◦ If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.

◦ And, if you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.

◦ And, if you used a Future Cruise Certificate on this sailing, you’ll receive a new Future Cruise Certificate. This will be for 125% of any new monetary funds paid on this sailing, plus the reactivated value of your original certificate at 100% of its worth, with an expiration date of December 31st, 2021 and a sail by date of April 30th, 2022.

◦ If you were already impacted by our global suspension:

– Sailings through April 10th, 2020, and paid additional monetary funds on a new booking within this extended suspension period, you’ll receive two 125% Future Cruise Credits: one for the original booking and another equal to 125% of any monies paid towards cruise fare on the new booking. You are able to opt in to refund one or both via the process below.

– Sailings departing March 13th – July 31st, and paid additional monetary funds on a new booking within this extended suspension period, your original FCC’s will be reissued at the original amount, and then you’ll receive a 125% Future Cruise Credit for any new amount paid towards cruise fare for your cancelled booking. You are able to opt in to refund one or both via the process below.

Lift and Shift (Only available for sailings cancelled as part of our global suspension on May 20th, 2020) : If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021.

• Please contact your Travel Advisor or call us by June 10th to move to a new sailing. If we don’t hear from you, we will automatically issue your Future Cruise Credit.

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered:

• You may request a refund and you’re certificate will be deactivated. You must request your refund by:

◦ December 31st, 2021 for sailings departing March 13th – May 11th, 2020, plus Alaska sailings departing May 12th – June 30th 2020, Empress of the Seas June 1st, 2020 & June 12th, 2020 sailings, and May 2020 Voyager of the Seas sailings (excluding May 25th, 2020 sailing).

◦ December 31st, 2020 for sailing departing May 12th – July 31st, 2020.

• Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• You can expect to receive your refund 45 days after you submit your request.

• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

And If you purchased Cruise Planner Items and were booking on a sailing departing between June 12th – July 31st, 2020 and your sailing was cancelled on May 20th due to the global suspension:

• You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.

• If we don’t hear from you by June 10th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of June 10th. We are working as quickly as possible and we appreciate your patience during these unprecedented times.

• Also, if you opt for a cruise fare refund or for Lift and Shift before June 10th, you are not be eligible for this Cruise Planner Onboard Credit offer.

If you purchased Cruise Planner Items and were booked on a cruise departing on or before June 12th, 2020:

• If you opted-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation, we’ll email you your credit by May 22nd, 2020.

• If we didn’t hear from you before May 4th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of May 4th. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.

• Please note: if you had opted for a cruise fare refund before May 4th, you were not eligible for this Cruise Planner Onboard Credit offer.

If you purchased Cruise Planner Items and were booked on Vision of the Seas’ June 13th, 2020 and Anthem of the Seas’ June 20th, 2020 sailings:

• If you opted-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation, we’ll email you your credit by June 5th, 2020.

• If we didn’t hear from you before May 15th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of May 15th. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.

• Please note: if you had opted for a cruise fare refund before May 15th, you were not eligible for this Cruise Planner Onboard Credit offer.

We know, this too shall pass, and we are optimistic that very soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.

 


 

Coronavirus (COVID-19) Health Protocols

We are currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These are not yet finalized, but when they are, we will be sure to let you and your Travel Advisor know via email.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision we make, and all of the fine-tuning we do, has your well-being in mind. We miss you – and can’t wait to welcome you back onboard.

 


 

Global Suspension Refund Delay

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, with an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested.

Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We’ll have an update for you by May 6th, unless we see that your refund has already been disbursed between now and then. Please be sure to check with your banking institution for an update if you don’t hear from us. We thank you for your patience and understanding during this time.

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