Itinerary Updates

 

Health and Travel Alerts

Updated on June 23, 2020

 

Royal Caribbean Announces Global Suspension Of Cruising

At Royal Caribbean International, our guests and crew’s safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through September 15th, 2020. Our goal is to resume operations on September 16th, 2020 for the majority of our fleet. However, the following circumstances have extended the suspension for the following ships and sailings:

• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.

• Explorer of the Seas’ revitalization will take place August 2020 given the closure of shipyards along with the disruption to the supply chain caused by this pandemic. As a result, Explorer’s August 2020 sailings will be cancelled and the revitalization will be a technical dry dock where only routine maintenance work will take place.

• Cruise terminals will remain closed in Copenhagen, Denmark and as a result, on June 11th, 2020 we decided to cancel the following sailings: Jewel of the Seas August 8th, 16th, and 23rd, 2020 sailings, & Brilliance of the Seas August 21st, 2020 sailing.

• Bermuda sailings will be suspended through October 31st, 2020.

• And, after further review with CLIA, the CDC and local governments, we decided to cancel Voyager of the Seas sailings through September 30th, 2020, along with Spectrum of the Seas and Quantum of the Seas sailings through July 2020.

 

We’re now offering more options.

Below are some options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!

 

Future Cruise Credit:

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31st, 2021. We will automatically issue you your Future Cruise Credit (FCC) via email. So, there’s nothing for you to do!

• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.

• If you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.


Lift and Shift

If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a July 30th, 2020 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between June 30th, 2021 – August 30th, 2021.

• If your sailing was cancelled on:

– June 9th or 11th, 2020, please contact your Travel Advisor or call us by June 25th to move to a new sailing.

– June 23rd, 2020, please contact your Travel Advisor or call us by July 10th to move to a new sailing.

• If we don’t hear from you, we will automatically issue your Future Cruise Credit.

• Only available for sailings cancelled as part of our global suspension on May 20th, 2020 or after.


Full Refund (Lower Value)

If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you.

• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.

• Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind.

• You can expect to receive your refund 45 days after you submit your request.

• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.


Cruise Planner Purchases

If you purchased Cruise Planner Items, you can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.


Air & Hotel Purchases

For all sailings cancelled as part of our suspension of operations due to COVID-19:

• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.

• If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

 


 

Coronavirus (COVID-19) Health Protocols

We are currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These are not yet finalized, but when they are, we will be sure to let you and your Travel Advisor know via email.

We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision we make, and all of the fine-tuning we do, has your well-being in mind. We miss you – and can’t wait to welcome you back onboard.

 


 

Global Suspension Refund Delay

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, with an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested.

Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We’ll have an update for you by May 6th, unless we see that your refund has already been disbursed between now and then. Please be sure to check with your banking institution for an update if you don’t hear from us. We thank you for your patience and understanding during this time.

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