Cruise with Confidence



Cruise with Confidence
 

CONCERNED ABOUT TRAVELLING?

LOOKING FOR FLEXIBILITY IN YOUR PLANS?

We get it. Whether you’re already booked on a cruise, or are thinking about it, we want you to Cruise with Confidence. That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through July 31, 2020. Whether it’s a booking you already have or one you make right now, you’re covered. As long as you cancel at least 48 hours before you set sail, you’ll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

Looking to cancel your cruise? We’re sorry to hear that.
Please contact us on +971 4 331 4299 to cancel your reservation.

We are open – Saturday to Thursday: 9AM to 7PM


 

 
FREQUENTLY ASKED QUESTIONS
Q : What is the Cruise with Confidence policy?

A : The new Cruise with Confidence policy allows our guests to cancel any cruise departing on-or-before September 1st, 2020, up to 48 hours before departure, and receive a Future Cruise Credit that can be applied to any future cruise departing in 2020 or 2021.

Q : Do all sailings qualify for “Cruise with Confidence”?

A : The new Cruise with Confidence policy includes all sailings departing on-or-before September 1st, 2020 from any port.

Q : How long will I have to redeem my Future Cruise Credit?

A : All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021.

Q : How do I cancel or move my cruise?

A : Please give us a call. Remember, you must notify us by phone of your cancellation at least 48 hours before your sail date. We appreciate your patience as call volume may be higher than normal.

Q : How do I cancel or move my cruise?

A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call. Remember, you or your Travel Advisor must notify us of your cancellation by phone at least 48 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?

A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?

A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.

Q : Do standard Final Payment timelines still apply during this timeframe?

A : Yes, full payment is still due 75 days prior to sailing. For holiday sailings, final payment is due 105 days prior to sail date.

Q : How are Non-Refundable Deposit bookings impacted by this policy update?

A : Non-Refundable Deposit bookings sailing on-or-before September 1st, 2020 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed – the change fee will be waived.

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?

A : Yes, pre-cruise purchases will be refunded to the original form of payment.

Q : What precautions are you taking to prevent coronavirus while onboard?

A : From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew. Learn more here.

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 48 hours before”?

A : Due to immigration requirements, Royal Caribbean needs a full 48 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

 

CRUISE WITH CONFIDENCE 48 HOUR NOTIFICATION WINDOW
IF YOU ARE SAILING ONYOU NEED TO CALL US BETWEEN
Sunday9AM & 6.30PM on Thursday
Monday9AM & 6.30PM on Thursday
Tuesday9AM & 6.30PM on Saturday
Wednesday9AM & 6.30PM on Sunday
Thursday9AM & 6.30PM on Monday
Friday9AM & 6.30PM on Tuesday
Saturday9AM & 6.30PM on Wednesday

 


 

Terms & Conditions

For guests scheduled to sail on or before September 1st, 2020, the “Cruise with Confidence” program allows individual guests and guests in non-contracted groups booked on Royal Caribbean International (RCI) to cancel up to 48 hours prior to the vacation start date. Vacation start date includes any pre-hotel or Cruisetour packages booked through RCI. The “Cruise with Confidence” program does not apply to bookings made by residents of mainland China, Hong Kong, and Macau. If the guest opts for the “Cruise with Confidence” program, and cancels his/her cruise, a Future Cruise Credit (FCC) will be issued for the cruise fare amounts paid to the cruise line. The FCC is non-transferrable and may not be redeemed for cash. The FCC certificate’s value may be applied toward the cruise fare due on a new booking, and new future sail date, on the brand originally purchased. All bookings are subject to availability at the time of the request. Any booking made using the FCC must be used for a sailing that commences on or before December 31, 2021. If not used on or before December 31, 2021, the certificate will automatically expire and have no value. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking. Program does not apply to chartered sailings. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn without notice.

©2020 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.

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